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Terms of Service

Introduction

By accessing or using our web platforms, services, and tools, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.


Acceptance of Terms Agreement

By using our systems, you signify your acceptance of these terms and conditions. If you do not agree to these terms, please do not use our platform.
Modifications: These terms may be modified from time to time; the date of the most recent revisions will appear on this page, so check back often. Continued access of the website by you will constitute your acceptance of any changes or revisions to the Terms of Use.

  • Use of the Platform
    • Eligibility: You must be at least 18 years old to use our sytems or have the specific permission of a legal guardian.
    • Purpose: The platform is intended for facilitating the refugee sponsorship process and should not be used for any unlawful purposes.
    • License to Use: Flourishing Systems grants you a non-exclusive, non-transferable, limited license to access and use the platform and services for your personal, non-commercial purposes, subject to these Terms of Use.
  • User Responsibilities
    • Account Integrity: You are responsible for maintaining the confidentiality of your login information and are responsible for all activities that occur under your account.
    • Data Accuracy: You agree to provide accurate, current, and complete information about yourself as prompted by our registration forms and maintain and promptly update your information to keep it accurate, current, and complete.
  • Privacy and Access
    • User Privacy: We respect the privacy of our users. Please review our Privacy Policy which also governs your use of our systems, to understand our practices.
    • Access for Support: The Flourishing Systems team may access your account and any associated information solely for support purposes, and only upon receiving a specific written request from an authorized signatory of your organization, while strictly adhering to all applicable privacy laws.
  • Intellectual Property
    • Ownership: All content included on our systems and this site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Flourishing Systems or its suppliers and protected by copyright and intellectual property laws.
    • Restrictions: You are not permitted to reproduce, duplicate, copy, sell, resell or exploit any portion of the platform without express written permission by us.
  • Disclaimers and Limitation of Liability:
    • Services Provided "As Is": The platform and services are provided "as is" and "as available" without any warranties, expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
    • Limitation of Liability: Flourishing Systems shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use or the inability to use the service.


Governing Law

Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of Alberta, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Contact Information: If you have any questions about these Terms of Use, please contact us at:

Email: [email protected]

Security Policy

Flourishing Systems is committed to protecting the security and privacy of your data. This Security Policy outlines the measures we take to protect your information from unauthorized access, alteration, disclosure, or destruction.

Our Commitment to Security

  • Secure Foundation: With servers exclusively based in Canada, our platform is built on technology that follows industry-standard security practices. We regularly update and test our security practices to safeguard your information.
  • Data Encryption: We use strong encryption technologies to protect data during transmission and while it is stored on our servers.
  • Access Control: Access to sensitive data is strictly limited to authorized employees who need it to perform their job functions. We enforce a least privilege policy and regularly review permissions.

Data Protection Measures

  • Network Security: We implement network security measures including firewalls, intrusion detection, and SSL (Secure Sockets Layer) encryption to protect data as it travels over the internet.
  • Physical Security: Our data centers are secured with physical barriers, surveillance, and security personnel to protect against unauthorized access.
  • Data Redundancy: Data is regularly backed up and stored in multiple locations to ensure its availability and durability. We use geographically distributed data centres to mitigate the risk of data loss from any single location.

Compliance and Standards

  • Legal Compliance: We adhere to the applicable laws and regulations regarding data protection in all jurisdictions where we operate, including compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
  • Industry Standards: We maintain compliance with industry standards and regularly undergo third-party audits to assess our security measures.

Incident Response

  • Monitoring: We continuously monitor our systems for suspicious activity and potential threats. We have an established protocol for addressing security breaches that includes incident reporting, investigation, and notification procedures.
  • Response Team: Our dedicated security team is trained to handle data breaches swiftly and efficiently, minimizing any potential impact on your data and our services.

User Responsibilities

  • Protecting Your Account: Users are responsible for maintaining the security of their own Flourishing Systems accounts. This includes using strong passwords, keeping software up to date, and being aware of phishing attacks.
  • Reporting Security Issues: If you suspect a security issue related to Flourishing Systems, we encourage you to inform us immediately. We are committed to working with you to resolve any concerns swiftly.

Updates to Our Security Policy

  • Revisions: This Security Policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. We will provide notice of any significant changes on our platform and update the effective date of these policies

User Rights Documentation

Your Rights Under PIPEDA

As per the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:


Right to Know and Access:

  • You have the right to know whether we hold any personal information about you, how we use it, and to whom it has been disclosed.
  • You can request access to your personal information in our custody or control.

Right to Correction:

  • You have the right to request corrections to any inaccurate or incomplete information we have about you.

Right to Withdraw Consent:

  • You can withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Right to Complain:

  • You have the right to complain to the Privacy Commissioner of Canada if you think your personal information has been handled improperly.

Right to Be Forgotten:

  • You may request the deletion of your personal information from our systems, except where retention is required by law.

Exercising Your Rights


Requests for Access, Correction, and Deletion:

  • Requests must be submitted in writing to our Privacy Officer at [email protected].
  • Please provide sufficient information to identify yourself and any details relevant to your request.
  • We will respond to your request within 30 days, or as required by law, providing either the information requested, a correction confirmation, or a reason for denying access.

Withdrawal of Consent:

  • You can withdraw consent by contacting our Privacy Officer at the provided email. Note that withdrawing consent may affect our ability to provide certain services to you.

Privacy Officer Contact Details

  • For any questions or concerns regarding your rights, please contact our Privacy Officer at [email protected]

Privacy Policy

Collection of Personal Information

  1. What We Collect: We collect personal information necessary to facilitate the refugee sponsorship process. This may include, but is not limited to, names, addresses, email addresses, telephone numbers, date of birth, and other demographic information necessary for processing applications and providing support.
  2. How We Collect: Information is collected through various means, including online forms, email communications, and through direct interactions with our platform.

Use of Personal Information

  1. Purpose: Your personal information is used to:
  2. Process and manage refugee sponsorship applications.
  3. Communicate with you about the status of applications.
  4. Provide support and services related to the sponsorship process.
  5. Enhance and personalize your experience on the Flourishing Systems platform.
  6. Consent: By using our platform, you consent to the collection and use of your information as described in this policy. Consent may be withdrawn at any time by contacting our Privacy Officer.

Disclosure of Personal Information

  1. Third Parties: We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  2. Legal Requirements: We may disclose personal information when required by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the service, or protect against legal liability.

Security of Personal Information

  1. Safeguards: We implement a variety of security measures to maintain the safety of your personal information. These include the use of encryption for data in transit and at rest, application of firewalls, and stringent access control procedures to enhance data security.
  2. Data Breach Protocol: In the event of the discovery of a data breach, we will notify affected individuals via email within 72 hours of becoming aware of the breach, in compliance with PIPEDA requirements.

Access and Correction

  1. Your Rights: You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access or correction by contacting our Privacy Officer at the details provided below.

Changes to Our Privacy Policy

  • Updates: This policy may be updated periodically to reflect changes to our personal information practices. The revised policy will be posted on the website with an updated revision date. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

Privacy Officer Contact Details: Should you have any questions or concerns about our privacy practices or your personal information, please contact our Privacy Officer at:

Email [email protected]

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